Rajabola FAQ — Answers to All Your Questions

The minimum age requirement is 18 years old. This is an absolute requirement with no exceptions. During registration, you must confirm that you are 18 years of age or older. During the KYC verification process for withdrawals, proof of age will be checked through valid identity documents. Accounts found to belong to underage individuals will be closed immediately.

No. Each individual is only allowed to own one active account only at rajabola. Holding multiple accounts is a serious violation of our Terms and Conditions. If our system detects multiple accounts linked to the same individual — via phone number, email address, payment details or IP address — all associated accounts will be closed and all balances and wins will be forfeited.

Log in to your account and go to Account Settings or My Profile. You can update your email address, phone number, and payment details from there. Some changes such as your full name may require document verification to maintain account integrity. Contact our support team if you need help with any information updates.

Click the "Forgot password?" link on the Login page. Enter your registered email address and we'll send a recovery link to your inbox within minutes. The link is valid for 30 minutes only. If you don't receive the email, check your spam folder. If it's still not there, contact our support team via 24/7 live chat.

Rajabola accepts a wide range of popular payment methods in Malaysia:

• Online Banking: FPX, Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong Bank, AmBank
• Instant Transfer: DuitNow
• E-Wallet: Touch 'n Go eWallet, Boost

All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees.

For most payment methods, deposits are credited to your rajabola account almost instantly — usually within seconds up to a maximum of 5 minutes. If your deposit has not been credited after 15 minutes, please save your transaction proof (screenshot or reference number) and contact our support team for an immediate check.

To make a withdrawal, log in to your account and select the Withdrawal option from your dashboard. Enter the amount you wish to withdraw and choose your payment method. Your first withdrawal requires a completed KYC verification beforehand. Once KYC is verified, withdrawals are typically processed within 1 to 3 working days, depending on the selected payment method.

Rajabola charges no fees for deposits. Withdrawals are also free of charge from rajabola's side. However, some banks or e-wallet providers may apply their own transaction fees. Please check with your bank or e-wallet provider if you have any questions about charges on their end.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal is processed. Documents typically required include:

• A copy of your MyKad (front and back) or a valid passport
• Proof of current address (bank statement, utility bill)
• Proof of payment method (screenshot of bank account or e-wallet)

All documents are submitted through the secure portal within your account and processed within 1 to 2 business days.

New rajabola members are eligible to receive Welcome Bonus calculated as a percentage of your first deposit. This means the larger your first deposit, the larger the bonus you receive as extra funds to play with. There are also bonuses available for subsequent deposits during the early membership period. Check the promotions page when registering for the latest details.

A rollover or wagering requirement means you need to wager a certain amount before your bonus can be converted into withdrawable funds. For example, if your bonus is RM100 with a 5x rollover, you must place bets totalling RM500 before you can withdraw the bonus value. Rollover requirements vary by promotion and are clearly stated in each bonus's terms.

Weekly cashback is calculated automatically based on your net losses during the current week. The cashback percentage varies by membership tier. Typically, cashback is credited directly to your account at the start of the following week with no manual claim needed. For details on current cashback percentages and terms, check the promotions page in your account.

Yes, you can choose to opt out of any bonus when making a deposit if you prefer to play without being tied to rollover requirements. This option is usually available during the deposit process, where you can choose not to activate any promotion. If you have already received a bonus but wish to cancel it, contact our support team — however, any wins achieved using bonus funds may not be withdrawable if the rollover has not been met.

Rajabola offers a comprehensive range of game categories to suit every taste:

• Slot Games: Thousands of slots from leading global providers with a wide variety of themes and bonus features
• Live Casino: Baccarat, Roulette, Blackjack, Sic Bo with live dealers in real time
• Sports Betting: Football, basketball, badminton, tennis and esports
• Fish Shooting: Interactive fish shooting games with multiple difficulty levels
• Bingo: Online bingo games with exciting jackpots

Yes. All games on rajabola use Random Number Generator (RNG) independently audited to ensure all outcomes are completely random and fair. For live casino games, results are determined physically by a dealer in a strictly supervised studio environment. The RTP (Return to Player) for each slot game can be viewed in the respective game information.

Yes, the rajabola platform is fully optimised for mobile — whether Android or iPhone. All games, including slots, live casino and sports betting, run smoothly on mobile browsers with no dedicated app download required. If a mobile app is available, it can be downloaded directly from our website for an even more convenient playing experience.

Wagering limits vary across slot games. Generally, the minimum bet for slots starts from as low as RM0.20 to RM1.00 per round, making it suitable for players with limited funds. The maximum limit depends on the specific game and can reach RM500 or more per round for more experienced players. Game-specific betting limits can be found in each game's information section.

Rajabola uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Your personal and financial information is stored on secure servers with restricted access. We do not sell or share your personal information with third parties for marketing purposes. For more information, please read Privacy Policy ours.

2FA is an added security layer where, each time you log in, the system sends an OTP (One-Time Password) to your phone number or email. Without this code, no one can log in even if they know your password. To enable 2FA, go to Account Settings after logging in and look for the Security option. We strongly recommend all members activate this feature.

If you suspect your account has been accessed by an unauthorised party, take the following steps immediately:

• Change your account password immediately
• Also change your email password if it is the same
• Contact rajabola support via 24/7 live chat and report the situation
• Our team will investigate account activity and take the necessary protective measures

Never share your login credentials with anyone, including individuals claiming to be rajabola staff.

Don't worry. The rajabola system records the status of every game round in real time on our servers. If your internet connection drops mid-game, the result of that round will still be logged and your account balance will be updated once you reconnect. Log back in and check your game history to view the result of any interrupted round.

Rajabola runs on all modern, up-to-date browsers. We recommend using:

• Google Chrome (latest version) — for the best experience
• Mozilla Firefox — a great alternative
• Safari — for iPhone and Mac users
• Microsoft Edge — for Windows users

Make sure JavaScript is enabled and your browser is always up to date to ensure all features work correctly and security is optimal.

Try the following steps in order:

• Refresh the page by pressing Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to clear cache
• Clear your browser cache and cookies
• Try opening in Incognito mode to avoid extension conflicts
• Try a different browser
• Check your internet connection
• Try using a mobile data connection as an alternative

If the issue persists, contact our support team and provide your device name, operating system, and browser.