Terms and Conditions Rajabola — Platform Usage Policy

Welcome to rajabola, an online entertainment platform providing sports betting, Live Casino, slot games, fish shooting, bingo, and a variety of other games to adult users in Malaysia.

These Terms and Conditions ("Terms") govern the relationship between you ("User" or "Member") and rajabola ("Platform", "we", "us"). By visiting, registering, or using any part of the rajabola platform, you automatically agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, you are not permitted to use the platform. Continued use following any changes to these Terms is considered acceptance of the updated Terms.

To register and use rajabola's services, you must meet the following eligibility requirements:

• Age Limit: You must be at least 18 years of age. rajabola enforces strict age verification, and any account found to be registered by an underage individual will be immediately closed with all balances frozen.
• One Account Per User: Each individual is only permitted to hold one active account at rajabola. Holding multiple accounts is a violation of these Terms and may result in the termination of all related accounts and forfeiture of balances.
• Accurate Information: All information provided during registration must be truthful, accurate, and current. False information is sufficient grounds for account termination.
• KYC Verification: Rajabola reserves the right to request identity verification documents (KYC) at any time. Users who fail to complete KYC within the specified period may face restrictions on withdrawal functions.
• One IP Address / Device Per Account: Use of multiple accounts from the same IP address or the same device will be investigated and may result in disciplinary action.

Rajabola reserves the right to decline any individual's registration application without providing a reason.

All financial transactions at rajabola are conducted in Malaysian Ringgit (MYR). Supported deposit and withdrawal methods include FPX, DuitNow, Touch 'n Go eWallet, Boost, and major Malaysian commercial banks.

Deposit:

• Deposits are processed instantly or within a short timeframe depending on the selected payment method.
• Minimum and maximum deposit limits are as displayed on the Deposit page at the time of the transaction.
• Rajabola does not charge fees on deposits; however, payment providers may apply their own fees.
• Deposited funds must come from a legitimate source and belong to the registered user.

Withdrawal:

• Withdrawal requests will only be processed for accounts that have successfully completed KYC verification.
• Withdrawals are processed to the same payment method used for the deposit, except in specific circumstances that require an alternative method.
• Rajabola reserves the right to conduct security checks before approving large or unusual withdrawal requests.
• Any attempt to withdraw funds obtained through suspicious means or in violation of the terms will result in an investigation and account freeze.

Rajabola offers various types of bonuses and promotions from time to time. All bonuses are subject to specific terms and conditions stated on the relevant promotions page.

• Rollover / Wagering Requirement: All deposit bonuses and welcome bonuses are subject to wagering requirements that must be met before any withdrawal is permitted.
• Bonus Validity Period: Each bonus has a stated validity period. Bonuses that are not used within that period will automatically expire and be forfeited.
• One Bonus Per User: Unless otherwise stated, each user is eligible for one bonus offer per promotional campaign.
• Game Restrictions: Some bonuses can only be used for specific games or game categories. Please check the applicable bonus terms.
• Wagering Limit During Bonus: Rajabola may impose maximum bet value limits while bonus wagering requirements are being fulfilled.

Rajabola reserves the right to modify, withdraw, or terminate any promotion without prior notice if there is evidence of abuse or fraudulent activity.

All games offered at rajabola have specific rules that can be found within the game interface itself or on the relevant game information page.

• Final Results: Results generated by the gaming system are final. Any claims of technical malfunction must be reported to customer support within 24 hours.
• Connection Interruption: Rajabola is not liable for losses arising from internet connection disruptions on the user's end. Bets placed before disconnection are considered valid.
• Technical Error: In the event of a serious technical error in the rajabola system that affects game outcomes, rajabola reserves the right to void the affected round and refund the wager.
• Sports Betting: For Sports Betting, the odds displayed at the time a bet is placed are the odds that will apply, unless a clear and material error has occurred. Rajabola reserves the right to void bets placed at odds that are technically incorrect.
• Postponed or Cancelled Matches: Wagers on cancelled matches that are not replayed within the specified period will be refunded to the user's account balance.

Rajabola users are strictly prohibited from doing any of the following:

• Registering or operating more than one account simultaneously
• Using automated software, bots, scripts, or other tools to play or place bets
• Sharing your login credentials with others or allowing others to use your account
• Exploiting technical vulnerabilities, system errors, or glitches in any game
• Engaging in "bonus abuse" — that is, using multiple accounts or identities to claim bonuses more than once
• Engaging in any form of fraud, money laundering, or illegal activity through the rajabola platform
• Spreading false information or disrupting other users' experience in multiplayer games
• Attempting to access another user's account or unauthorized sections of the platform

Rajabola takes the protection of users' personal data seriously. All information collected during registration and use of the platform is handled in accordance with our Privacy Policy, which can be read at Privacy Policy page.

• Data Collection: We collect information you provide during registration, KYC, and platform use for the purposes of service operation and regulatory compliance.
• Data Encryption: All sensitive data is encrypted using 256-bit SSL encryption — the same security standard used by banking institutions.
• Data Sharing: Your personal information will not be sold or shared with third parties without your consent, except as required by law or the relevant authorities.
• User Rights: You have the right to request access, correction, or deletion of your personal data by contacting our support team.

Rajabola provides the platform on an "as is" basis and makes no express or implied warranties regarding the platform's continued availability or its suitability for any particular purpose.

• Rajabola is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• Rajabola's maximum total liability to any user shall not exceed the total deposits made by that user in the 30 days preceding the claim.
• Rajabola is not liable for losses arising from technical failures by third parties, including payment providers, game providers, or internet infrastructure failures.
• Use of the platform is at the user's own risk. Users are responsible for ensuring that their use of rajabola complies with the applicable laws in their region of residence.

You may close your rajabola account at any time by contacting our customer support team. Any valid balance in your account will be processed for withdrawal after the required security verification.

Rajabola reserves the right to suspend or terminate a user's account under the following circumstances:

• Violation of any provision within these Terms
• False or misleading information during registration or KYC
• Suspicious activity related to fraud or money laundering
• Multiple account usage or bonus abuse
• Requests from relevant authorities
• Actions that compromise the integrity of the platform or other users

In cases of termination due to a breach, rajabola reserves the right to forfeit any balances and winnings in the account without compensation.

Rajabola is committed to promoting responsible gaming. We provide a range of tools to help users manage their gaming habits:

• Deposit Limit: Users may set daily, weekly, or monthly deposit limits from their account settings. These limits take effect immediately, though limit increases require a cooling-off period before taking effect.
• Play Time Limit: Users may set play-time reminders to monitor their time spent on the platform.
• Self-Exclusion: Users may request a temporary self-exclusion (7 days to 6 months) or a permanent one. During the exclusion period, access to the account will be fully restricted.
• Reality Check: The platform will display information related to play time and transaction history to help users make more informed decisions.

If you or someone you know is struggling with gambling control, please contact our support team or refer to the available help resources. Rajabola will not accept deposits from users who are currently under an active self-exclusion period.

For more information, please visit the Responsible Gaming us.

Rajabola reserves the right to update, modify, or replace any part of these Terms at any time at our sole discretion. The most recent amendment date will always be displayed at the top of this document.

Users will be notified of significant changes via:

• In-platform notifications after login
• Email to the user's registered email address
• Notices displayed on the platform's main page

Continued use of the platform after a notice of changes is considered acceptance of the updated Terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the rajabola customer support team is ready to assist you.

You can reach us through the following channels:

• Live Chat: Available 24/7 via the chat icon within the platform after login
• Email: [email protected] (replied within 24 hours on business days)
• Telegram: Official rajabola support channels accessible through the platform

Our team communicates in both Malay and English and is ready to provide further clarification on any part of these Terms that may require explanation.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any disputes arising from the use of the platform shall first be resolved through mutual negotiation between both parties before being referred to the appropriate tribunal or court.