Privacy Policy Rajabola — Malaysia User Data Protection

Rajabola ("we", "Platform", "us") takes our responsibility toward user privacy seriously. This Privacy Policy explains in detail how we collect, store, use, and protect the personal information you provide when registering and using the rajabola platform.

This document is to be read together with the Terms and Conditions rajabola. Both documents form the framework of the agreement between you and our platform. By registering or using rajabola services, you agree that you have read and understood this Privacy Policy.

We are committed to ensuring your personal information is managed responsibly, transparently, and in accordance with applicable data protection laws. If there are any significant changes to this policy, you will be notified via the platform or your registered email.

We collect various types of information depending on how you interact with the rajabola platform. Below are the main categories of information collected:

We may also collect information from legitimate third-party sources — such as KYC service providers we use for identity verification — when required for platform operations.

Every piece of information we collect is used for a specific and legitimate purpose. We do not use your data beyond what is necessary. The following are the primary purposes for data use:

• Account Management: Creating and maintaining your account, verifying your identity during login, and processing account-related requests.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments securely and efficiently using your preferred payment method.
• KYC Verification: Ensuring compliance with identity verification requirements set by relevant authorities to prevent money laundering and fraud.
• Platform Security: Detecting and preventing fraudulent activity, multi-account use, and any activity that violates our Terms of Use.
• Customer Support: Providing technical support and efficiently resolving your complaints or enquiries.
• Platform Improvements: Analysing usage patterns in aggregate (not individually) to improve platform features and user experience.
• Communications: Sending important notifications about your account, changes to terms, or relevant promotional offers (you may opt out of promotional emails at any time).
• Legal Compliance: Fulfilling legal obligations and reporting requirements to relevant authorities when necessary.

Rajabola does not sell, rent, or commercialize user personal data. However, there are certain circumstances where we may need to share your information with carefully selected third parties:

• Payment Service Provider: FPX, DuitNow, and e-wallet providers require transaction information to process your payments securely.
• KYC Verification Provider: Authorized third parties we engage to conduct the required identity verification and background checks.
• Game Provider: Game content providers that supply slots, live casino, and other games on our platform may receive the game session data necessary for game operations.
• Legal Requirements: We will disclose information to government authorities or law enforcement when required by court order or applicable law.
• Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction — with appropriate notice given to users.

All third parties we work with are bound by confidentiality agreements and are required to handle your data in accordance with privacy standards equal to or exceeding those we uphold.

Your data security is a responsibility we take very seriously. Rajabola employs multiple layers of technical and organisational protection to safeguard your data:

• 256-bit SSL Encryption: All communications between your browser and the rajabola servers are encrypted using the highest industry-standard encryption available.
• Two-Factor Authentication (2FA): An extra layer of security for account login that protects your account even if your password is compromised by an unauthorised party.
• 24/7 Activity Monitoring: An automated monitoring system is active around the clock to detect any suspicious login activity or transactions.
• Internal Access Controls: Staff access to user data is restricted on a need-to-know basis, and all access is logged and audited regularly.
• Regular Security Testing: Penetration testing and security audits are conducted regularly by independent security experts to identify and address any vulnerabilities.
• Secure Data Backup: Data is backed up regularly to a secure, isolated location to ensure rapid recovery in the event of any incident.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your password and account login credentials confidential.

Rajabola uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and basic preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how users interact with the platform — which pages are visited most, where users encounter issues, and more. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, currency denomination, and display settings so you do not need to reconfigure them each time.
• Analytics Cookies: Helping us measure the effectiveness of platform content and features through aggregated data that cannot personally identify you.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of certain parts of the rajabola platform.

We retain your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure to resolve any outstanding disputes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with legal requirements relating to financial records and anti-money laundering compliance.
• KYC Records: Retained for the period stipulated by relevant authorities, typically a minimum of 5 years after the business relationship ends.
• Security Logs: Retained for 12 months for fraud detection and security incident investigation purposes.
• Communication Data: Customer support conversation records are retained for 2 years for quality control purposes and reference in the event of any dispute.

Once the retention period has ended, data will be securely deleted or anonymized so that it can no longer be linked to your identity.

As a rajabola user, you have several important rights regarding your personal data. We respect these rights and provide straightforward mechanisms for you to exercise them:

To exercise any of the above rights, please contact the rajabola customer support team via live chat or email. We will process your request within a reasonable timeframe and in accordance with applicable legal requirements.

Rajabola is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If you believe that a child or minor has provided personal information to rajabola, please contact us immediately at [email protected]. We will take immediate action to delete the information and close the account in question.

Parents and guardians are encouraged to monitor their children's internet use and ensure they do not gain access to online gambling platforms.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons.

When we make significant changes, we will notify you via:

• Notices displayed on the platform's home page after you log in
• Notification email to your registered email address
• Changes to the "Last Updated" date shown at the top of this document

Continued use of the platform after a change notice is published will be deemed acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist.

Ways to reach us:

• Live Chat: Available 24/7 via the chat icon within the platform — the fastest way to get an immediate response
• Email: [email protected] — responded within 24 hours on business days
• Telegram: Official rajabola support channels for privacy and account-related enquiries

For privacy rights requests (data access, correction, deletion), please clearly state the type of request and include sufficient identifying information for us to verify your identity before processing the request.

Our team communicates in Bahasa Melayu and English and will endeavour to process all privacy requests within the timeframe required by applicable law.